Frequently Asked Questions
While browsing our website and looking for answers, be sure to use the search feature to find answers to all your questions. Our FAQ are dedicated to doing just that for you. If there is a question that you have and are unable to find the answer, please leave your question in the comment form here and we will be sure to add it to our page at once. – Brand-Nu-Janitorial
Q. How do I pay for services?
A: Payment is due at completion of services for home cleaning and home repairs. The Team leader will provide you with an invoice. We accept cash or a personal check. You can also make a payment on our website with Paypal to pay with Visa, MasterCard, and American Express. Office cleaning is invoiced monthly.
Q. How do you determine your rates for residential cleaning?
A: The cost to clean your home is based on the amount of time we spend cleaning.
Rates for ongoing home cleaning services or (initial cleaning, one-time cleaning, move-in/move out and construction clean-up) is $40 per hour, per team member + a $40 supply charge. For example, if you had us clean for 3 Hours + $40 Supply charge, the total cost would be $160.00. If you give us a call, however, we can give you an idea of how long your cleaning may take.
Q. How do you determine your handyman and home repair rates?
Q. Do you offer a satisfaction guarantee?
Yes we do, your business is very important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on Angie’s List, Yelp or Google+ so others can see what our service has to offer. Our Google+ page is accessible on sidebar to the right. We love to read customer reviews!
Q. Are you bonded and insured?
A: Yes, we are fully bonded and insured in Massachusetts.
Q. Who will clean my home or office space?
A: A team of one to four cleaning professionals will clean your home or office. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.
Q. Can I get an estimate for service over the phone for office cleaning?
A: Sometimes, but to ensure accurate pricing, we need to visit your facility before providing an estimate for any service. The site visit and the estimate are free. Contact the office (via phone or e-mail) and set up a time to have a representative from Brand-Nu Janitorial Service visit your facility and provide an estimate for service.
Q. Do team members speak English?
A: We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team.
All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.