Explore Frequently Asked Questions
Trusted commercial, industrial and
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Q: How do I pay for services?
A: Payment is due at completion of services for one-time, on-going home cleaning, home repairs services or help stop the spread of Covid-19 cleaning/disinfecting. The Team leader will provide you with an invoice or one will be provided electronically by text or email. We accept cash or credit card or personal check. You can also make a payment on our website with PayPal. Office cleaning is invoiced monthly.
Q: Are you bonded and insured?
A: Yes, we are fully bonded and insured in Massachusetts.
Q: How do you determine your rates for residential cleaning?
A: The cost to clean your home is based on the amount of time we spend cleaning + materials. We have a 3 hr Minimum- (Unless other Arrangements are Made). Rates for Cleaning Labor and Materials.
General initial cleaning, one-time cleaning, move-in/move out and construction clean-up or on-going maid service is $40. per hour / per team member + a $40 to $60 supply charge (more if over 8hrs).
"For example, if you had us clean for 3 Hours + $40. Supply charge, the total cost would be $160.00. (With a $60.00 Supply charge the total cost would be $180.00). If two (2) people are cleaning for 3hrs at your location, they would be there 1.5 hrs. (1.5 x 2 = 3hrs)". If you give us a call, we can give you an idea of how long your cleaning may take. If we are going to go over the estimated time, we will contact you for approval. (Not Included in above rates: Covid-19 Clean/Disinfect, Biohazard/Body Fluid-Animal Feces/Infestation or Mental Health/Illness Clean-up).
Q: How do you determine your rates for Covid-19 cleaning/disinfecting?
A: The cost to help stop the spread of Covid-19 cleaning/disinfecting is based on our minimum predetermined charges. Help stop the spread of Covid-19 cleaning/disinfecting rate is $60. per hour / per team member + a supply charge as follows.
Minimum Rates area: 4hrs minimum charge is $60 per hour, per team member + a $75 supply charge. “For example, to help stop the spread of Covid-19 cleaning/disinfecting for 4 Hours + $75 Supply charge, the total cost would be $315.00. If two (2) people are cleaning/disinfecting for 4hrs at your location, they would only be there 2 hrs. (2 x 2 = 4hrs)”.
6hrs minimum charge is $445. With a $85 supply charge.
8hrs minimum charge is $575. With a $95 supply charge.
10hrs minimum charge is $725. With a $125 supply charge
Additional cost over our minimum predetermined charges will be $60 per hour, per team member + a $3 supply charge per hr. If you give us a call, however, we can give you an idea of how long your Help stop the spread of Covid-19 cleaning/disinfecting may take.
Q: Who will clean my home or office space?
A: A team of one to four cleaning professionals will clean your home or office. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.
Q: How do you determine your handyman and home repair rates?
A: The cost to do a home repair is based on the amount of time we spend doing the actual project, including pickup and delivery if requested. If you give us a call, however, we can give you an idea of how long your task may take. Rates for handyman or home repair services, including pickup and delivery is $120. per hour, per team member (with a two hour minimum) + the material cost if we provide it. For example, if you had us do a project for 3 hours the total cost would be $360. + the material cost. A handyman team is generally comprised of one to two handymen depending on the size of the project.
Q: Can I get an estimate for service over the phone for office cleaning?
A: Sometimes, but to ensure accurate pricing, we need to visit your facility before providing an estimate for any service. The site visit and the estimate are free. Contact the office (via phone or e-mail) and set up a time to have a representative from Brand-Nu Janitorial Service visit your facility and provide an estimate for service.
Q: Do you offer a satisfaction guarantee?
A: Yes, we do! Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 2 hours and we will make "arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on Yelp or Google Reviews so others can see what our service has to offer. Our Google Reviews page is accessible on sidebar to the right. We love to read customer reviews!
Q: Do team members speak English?
A: We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.