A: All payment terms are due upon completion on the day of the job. Payment terms are for are the same for all jobs. They could be one-time, on-going home cleaning, disinfecting, organizing, home repairs services, trash removal, biohazard clean up, office cleaning, warehouse cleaning or infection control cleaning/disinfecting. Whatever we clean for you at the end of the day services are provided you will receive an invoice. It will be provided electronically by text or email. We accept Zelle, PayPal or Credit Card payments which we take over the phone. Unless other arrangements are made. You can also make payments on our website with PayPal.

A: Yes, we are fully bonded and insured in Massachusetts.

A: The cost to clean your home is based on the amount of time we spend cleaning + materials. We have a several hourly minimums and time ranges (Unless other Arrangements are Made). Rates for Cleaning Labor and Materials are determined per job request.

Whatever we clean for your price is based on an hourly rate per hour / per team member + a supply charge.

"The time we spend on the job site is figured out like this. For example, If two (2) people are cleaning for 8hrs at your location, they would be there 4 hrs. (4 x 2 = 8hrs)". If you give us a call, we can give you an idea of how long your cleaning may take. If we are going to go over the estimated time, we will contact you for approval first.

A: The cost to help stop the spread of infections the cleaning/disinfecting is based on the amount of time we spend cleaning + materials. We have a several hourly Minimums. (Unless other Arrangements are Made). Rates for Cleaning Labor and Materials are figured out per job request.

To help stop the spread of infections the cleaning/disinfecting is based on an hourly rate per hour / per team member + a supply charge.

"The time we spend on the job site is figured out like this. For example, if two (2) people are infection control cleaning/disinfecting for 12hrs at your location, they would be there 6 hrs. (6 x 2 = 12hrs)".

If you give us a call, however, we can give you an idea of how long your infection control cleaning/disinfecting may take. If we are going to go over the estimated time, we will contact you for approval first.

A: A team of one to four cleaning professionals will clean your home or office. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.

A: The cost of doing home repairs is based on the amount of time we spend doing the actual project, including pickup and delivery if requested and material cost. If you give us a call, we can give you an idea of how long your task may take. Rates to do home the repair and materials costs are figured out per job request.

The time we spend on the job site is figured out like this. Rates for handyman or home repair services, including pickup and delivery is based on an hourly rate per hour / per team member + material costs.

If you give us a call, we can give you an idea of how long your home repair may take. If we are going to go over the estimated time, we will contact you for approval first.

A handyman team is generally comprised of one to two handymen depending on the size of the project.

A: Sometimes, but to ensure accurate pricing, we need to visit your facility before providing an estimate for any service. The site visit and the estimate are free. Contact the office (via phone or e-mail) and set up a time to have a representative from Brand-Nu Cleaning Service visit your facility and provide an estimate for service.

A: Yes, we do! Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 2 hours and we will make "arrangements to rectify the situation". If you believe we did an outstanding job please write a review of us on Google Reviews so others can see what our service has to offer. Our Google Reviews page is accessible on sidebar to the right. We love to read customer reviews!

A: We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. For changes in our regular work order - We ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the workday. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.